Business, Management & Accounting

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Would you ever take or accept a bribe in the workplace? One university lecturer and researcher reports that, in her native Mauritius, bribery has become so common that little is done any more to stop it. As the global economy continues to expand and businesses diversify their workforces, at some point in your career, you will likely interact with people who have different cultural beliefs than yours, and whose economic and social status is on a different plateau from yours. Effective communication across diverse cultures can be challenging. However, you can overcome cultural differences between you and your audience by applying certain strategies, such as assessing their reliance upon context. Low-context cultures tend to ignore nonverbal meaning and rely almost exclusively on spoken or written words. High-context cultures tend to interpret meaning within environmental settings and rely more on nonverbal communication. In addition, other cultural differences must be considered as well. Countries and inter-dependent regions may differ from one another socially in terms of measures of success, roles, manners, and concepts of time. Countries may also have varied communication styles in terms of openness, directness, and nonverbal gestures. To overcome barriers to cultural communication, speak clearly and in a moderate pace, avoid slang and colloquialisms, and pause where appropriate to clarify understanding. You can take advantage of technology tools such as online translators and dictionaries. To be an effective intercultural communicator, you are responsible for making sure your messages are received as clearly and accurately as you intend. This resource provides instruction for users to: Describe the challenges of communicating across cultures Describe how language barriers can be overcome Identify communication approaches to communicating across cultures Discuss intercultural sensitivity Describe how language barriers can be overcome Identify communication approaches to communicating across cultures

Price: $19.00

We tend to remember the negative experiences of dealing with a company more than the positive ones, and the negative ones can more deeply impact our feelings about that company. You might think twice about investing in its product or service again. But communicating a bad-news message does not have to leave the recipient with a poor opinion of you or your company. In fact, it could begin the process of creating a positive experience from a bad turn of events. To avoid negative feelings associated with a bad-news message, focus on just a handful of main goals. There are specific methods and strategies you can employ to soften the blow. You should evaluate your audience and be sensitive to their needs in determining if a direct or an indirect approach would be more appropriate. With an indirect approach, you open your message with a buffer. When your message's purpose is to say no to someone, in addition to presenting specific reasons, list negative points last in the body of your message or in the middle of a sentence or paragraph between two positive points. The close should offer alternate solutions or direct the audience to complete an action. You can use the same writing process and structure to craft other bad-news messages such as refusing requests, turning down job applicants, and issuing negative organizational news. Whatever the circumstance, your bad-news messages should always be polite, tactful, neutral or positive in tone, sympathetic, and error free. This resource provides instruction for users to: Discuss approaches for conveying bad news Evaluate methods used to send bad-news messages Write an effective bad-news message Describe types of bad-news messages Write an effective bad-news message

Price: $19.00

Depending on the nature of your job, you may spend more time on routine writing tasks than almost any other type. Most business correspondence is comprised of ordinary, yet still critically necessary, requests and responses. Although technology has evolved to the point where you're no longer stuffing this correspondence into white envelopes and handing them off to the mailperson in the afternoon, the content of routine correspondence is very much the same. The most common form of business writing there is, is the request for information; the next most common is the response to such requests. It's ordinary, but it speaks as much for the integrity of your company as a policy statement. Other types of ordinary communiques include recommendations for new resources of action or changes in policy, commendations for positive actions a partner company or customer may have taken, and claims or requests for adjustment when your company isn't satisfied with the quality of service or product it's received. All types of business requests and responses follow the writing process steps: planning, writing, and completing. In most cases, each routine communication has an opening, a body, and a close. Good news, statements of goodwill, and news releases follow this same structure. The purpose of these writing tasks is to share information, provide congratulations, or capture the attention of a reporter or news editor. In each case, your communication represents your company and should be professional, courteous, and effective. This resource provides instruction for users to: Produce a routine business message Develop an effective business memo and business letter Develop a response to a business message Develop an effective business memo and business letter Discuss approaches for conveying positive messages

Price: $19.00

When assigned a writing task, do you cringe at the thought of accomplishing it? Many people avoid writing because they're overwhelmed with the thought of taking on a task that will be scrutinized so closely for meaning and quality, not unlike performing on stage. Here is a secret: People who write well start with a plan. Composition is a three-step process that begins with planning, some of which you may not even have to write down. Understanding how to make a plan, analyze your audience, gather information, and organize your thoughts will help you compose your business message or correspondence in simper, incremental, more manageable steps. During the planning process, you determine a purpose and theme for your composition, gather and organize information, and choose your delivery medium and format. Before writing a first draft, you will analyze your audience to be sure your message is sensitive to their needs and builds a strong relationship. After writing, you will revise, produce, proofread, and distribute your message. There are a number of things you do in the composition process besides writing, that ensure the act of writing is efficient, successful, and even short. This resource provides instruction for users to: Develop a written message using the steps in the writing process Write an effective business message Explain how a business message can be sent successfully electronically Formulate a business message using successful design characteristics

Price: $19.00

There are probably any number of things people would prefer doing than reading a business report, perhaps including reading almost anything else. So while you may have the reader's eyes, you may not have the reader's attention. It's up to you to present your information in a compelling way, even if the only persuasion you do is persuading the reader to follow you through to the end. Reports are not, by definition, dull. However, lack of attention to quality may make them that way. Gone are the days when business reports and proposals were paper-based, black-and-white documents with pages and pages of text. Multimedia technology has opened a world of possibilities for presenting long, technical reports in more appealing formats. Now we can use visuals and media such as tables, bar and pie charts, flowcharts, maps, animations, videos, and photos to bring our reports to life and connect with our audience. Although it may help to add the wow factor, you can't rely solely on technology in your business communications. It's still crucial that you follow a basic plan when organizing and drafting reports and proposals. You must adapt your tone, style, and content to your audience's needs as well as organizing your reports into an opening, body, and closing. You need to include specific elements to ensure your writing is effective and organized. Following the guidelines for drafting reports and adding visuals will undoubtedly make your reports less time-consuming, and more appealing and effective. This resource provides instruction for users to: Identify parts of a business report and proposal Produce a business report Develop effective visual aids for a business proposal

Price: $19.00